Terms and Conditions

This page and any pages it links to explains The Dudley Group NHS Foundation Trust (hereinafter referred to as "the Trust") patient email service (hereinafter referred to as “email service”) terms of use. You must agree to these to use this email service.

Who we are

The Trust is the main provider of hospital and adult community services to the populations of Dudley. We operate from:

  • Russells Hall Hospital, DY1 2HQ
  • Corbett Outpatient Centre, DY8 4JB
  • Guest Outpatient Centre, DY1 4SE
  • Brierley Hill Health and Social Care Centre, DY5 1RU
  • Stourbridge Health and Social Care Centre, DY8 4JB
  • Halesowen Health Centre, B63 3HN

Using this email service

The Trust works in partnership with Synertec Ltd to provide this email service.

You agree to use this email service only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

Under 16?

If you are under the age of 16 and wish to use this email service we will require authorisation from your next of kin. The subscription process will attempt to find your next of kin's mobile number in our patient administration system and if found they will be sent an authorisation code via SMS.

We expect you to:

  • have access to the internet and printing facilities. The Trust will not send hardcopies of correspondence in the post (if received as email).
  • if requested, complete documentation prior to an appointment (received as an email attachment with appointment letter). It is your responsibility to print, complete and present the documentation at the time of appointment. The Trust will not send hardcopies of pre-appointment documentation in the post (if received as email).
  • provide a correct email address.
  • appropriately manage and maintain your registered email account.
  • notify the Trust if you change / delete your registered email address. Details on how to do this will be included in all email correspondence received from us.
  • notify the Trust if you wish to opt out of the patient email service. Details on how to do this will be included in all email correspondence received from us.

We update this site all the time. We can change or remove content at any time without notice.


While we make every effort to keep this website up to date, we don’t provide any guarantees, conditions or warranties that the information will be:

  • current
  • secure
  • accurate
  • complete
  • free from bugs or viruses

Virus protection

We make every effort to check and test this site for viruses at every stage of production. You must make sure that the way you use this site doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use this site.

Viruses, hacking and other offences

When using this site, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to this site, the server on which it’s stored or any server, computer or database connected to it.

You must not attack this site in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to this site to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of this site (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use this site after the terms and conditions have been updated.